Orders from partner stores
Periva does not sell products or services. When you buy through a Periva link, you pay the partner store directly, and its own refund, return, exchange and cancellation policy applies. Please contact the store to cancel an order or request a refund.
How refunds and cancellations affect points
- If you cancel, return or exchange an order, the store does not pay commission and the related points are Declined.
- If you return part of an order, points are reduced to match the value the store confirms.
- If a store reverses an order after you redeemed the points, we may deduct the same number of points from your balance or future points.
Periva charges
Periva does not charge you to create an account, earn points or redeem them, so there are no Periva fees to refund. If we ever introduce a paid feature, its price and refund terms will be shown clearly before you pay.
Redemptions
- Failed transfers: if a UPI or bank transfer fails, for example because the details are invalid, the points go back to your Confirmed balance so you can update your details and try again.
- Incorrect details: if a transfer is sent to incorrect details you provided, we will help you contact the bank or payment provider, but cannot guarantee the money can be recovered.
- Gift vouchers: once a voucher code has been issued, it cannot be cancelled or exchanged back into points. If a code does not work, email us within its validity period and we will work with the issuing brand to replace it or restore your points.
Closing your account
You can close your account at any time by emailing support@periva.in from the address on your account. Redeem any Confirmed points first. When you ask to close your account, we will tell you how any Pending points will be handled. Points connected with a breach of our Terms & Conditions are not payable if we close an account for that reason.
Contact
For questions about this policy:
Email: support@periva.in
Post: Periva, Tronglaobi Makha Leikai, Moirang, Manipur 795133, India